Customer Service

Frequently Asked Questions

• Do you have a retail store I can visit?

  No, in order to keep prices low and continue to offer free shipping, we only offer our products online.

• Do you offer wholesale pricing?

  All Threads is a retail-only business. If you're looking for a wholesale source for the products we carry, please contact Robison-Anton Textile Co. directly and ask for a distributor in your area.

• Can you special order products for me?

  Certainly! We have access to a wide variety of embroidery and quilting products. If we don't carry it, we'll be happy to special order it for you if we can. Send us an email: custsvc@allthreads.com

• Who do I contact with questions about your website or products

  The best way to reach us is by e-mail custsvc@allthreads.com. You can also call us toll-free at 877-237-5954.

• I just placed an order and need to make a change!

  e-mail us: orders@allthreads.com

• I need to talk to a real, live person!

  Please don't hesitate to call us!
  Toll free: 877-237-5954
  Mon-Fri, 9am-5pm Central time
  If you get our voicemail, please leave a message and we'll call you right back!